Peak10 Labs Inc.
Peak10 Labs Inc. ("Peak10 Labs," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, book a call, submit a form, purchase services, or otherwise interact with us.
Peak10 Labs Inc. is based in Windsor, Ontario, Canada.
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"), where applicable.
Peak10 Labs Inc. provides marketing, retention, email/SMS, and growth-related services for ecommerce businesses.
For privacy-related questions, requests, or complaints, you can contact us at:
"Personal information" means information about an identifiable individual.
Depending on how you interact with us, we may collect the following types of personal information:
This may include your name, business name, title, and role.
This may include your email address, phone number, mailing address, and social media profile information.
This may include information about your company, website, ecommerce platform, marketing systems, revenue range, customer base, and business needs.
This may include information you submit through forms, discovery calls, booking tools, emails, messages, surveys, or other communications with us.
If you purchase services from us, we may collect or process billing information, invoice details, payment status, and transaction records. Payment card information may be processed by third-party payment processors and is not necessarily stored directly by us.
When you visit our website, we may collect technical information such as your IP address, browser type, device type, operating system, pages viewed, referral source, approximate location, and website usage data.
This may include whether you have opted in or out of marketing communications and your preferences for receiving communications from us.
We may collect personal information in the following ways:
For example, when you:
We may collect technical and usage information through cookies, pixels, analytics tools, server logs, and similar technologies.
We may receive information from tools we use to operate our website and services, such as scheduling platforms, analytics tools, CRM systems, payment processors, email platforms, and advertising platforms.
If we contact businesses for legitimate business purposes, we may collect business contact information from publicly available sources, business websites, social media platforms, directories, lead databases, or similar sources.
We may use personal information for the following purposes:
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.
Consent may be express, such as when you fill out a form, book a call, sign an agreement, or subscribe to communications.
Consent may also be implied where permitted by law, such as when you contact us about our services or provide information necessary for us to respond to your request.
You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, contact us at support@peak10lab.com.
If we send commercial electronic messages, we aim to comply with Canada's Anti-Spam Legislation ("CASL").
Commercial electronic messages may include emails, SMS messages, or other electronic messages that promote our services.
Where required, our commercial electronic messages will include:
CASL requires commercial electronic messages to include required identification information and an unsubscribe mechanism.
You can unsubscribe from marketing communications at any time by using the unsubscribe instructions in the message or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send you service-related or transactional messages, such as appointment confirmations, client communications, invoices, legal notices, or updates related to services you requested.
Our website may use cookies, pixels, analytics tools, and similar technologies to:
These tools may collect technical and usage information, such as your IP address, device type, browser type, pages visited, and interactions with our website.
You can usually adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.
We may share personal information with trusted third-party service providers that help us operate our business and provide services.
These may include:
We only share personal information as reasonably necessary for these providers to perform services for us.
If you become a client, you may provide us access to business platforms such as Shopify, Klaviyo, analytics dashboards, advertising accounts, or related ecommerce tools.
In that case, we may access business data required to perform our services, which may include customer, campaign, revenue, order, segmentation, or performance data.
We use this information only to provide the agreed services, improve performance, communicate recommendations, and fulfill our contractual obligations.
You are responsible for ensuring you have the right to provide us access to any business systems or data you share with us.
We may disclose personal information:
We do not sell your personal information.
Some of our service providers may store or process personal information outside Ontario or Canada, including in the United States or other jurisdictions.
When personal information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.
We take reasonable steps to ensure service providers protect personal information appropriately.
We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
However, no website, email system, internet transmission, or storage system is completely secure. We cannot guarantee absolute security.
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required for legal, tax, accounting, contractual, or business purposes.
For example, we may retain client records, invoices, contracts, communications, and transaction records where needed for business, tax, legal, or dispute-resolution reasons.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it where reasonable.
Subject to applicable law, you may request to:
To make a request, contact us at support@peak10lab.com.
We may need to verify your identity before responding to certain requests.
If we become aware of a privacy breach involving personal information under our control, we will assess the breach and take appropriate steps in accordance with applicable law.
Where legally required, we may notify affected individuals and/or the Office of the Privacy Commissioner of Canada.
Our website may include links to third-party websites, tools, plug-ins, or applications.
We are not responsible for the privacy practices, content, or policies of third-party websites or services. You should review the privacy policies of any third-party websites or services you use.
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
For questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:
Peak10 Labs Inc.
You may also contact the Office of the Privacy Commissioner of Canada if you have privacy concerns that are not resolved directly with us.
